1. Return Eligibility

• Condition: Items must be unopened, unused, and in their original packaging.
• Timeframe: Returns must be initiated within 30 days of the delivery date.

2. Non-Returnable Items

• Perishable goods, including food items, cannot be returned due to health and safety regulations.

3. Return Process

• Initiation: Contact our customer service at [YGL Email] to initiate a return.
• Shipping: Customers are responsible for return shipping costs unless the return is due to our error.

4. Refunds

• Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Processing: Approved refunds will be processed to the original payment method within 7-10 business days.

5. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item, contact us at [YGL Email].

6. Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company; it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at [YGL Email].