1. Order Processing

• Orders are processed within 1-2 business days after receipt. Orders are not processed or shipped on weekends or holidays.

2. Shipping Rates and Delivery Estimates

• Domestic Shipping: Shipping charges and delivery times vary based on location and order size. Estimated delivery is 3-5 business days.
• International Shipping: Currently, we only ship within the United States.

3. Shipment Confirmation and Order Tracking

• You will receive a shipment confirmation email with tracking information once your order has shipped.

4. Damages and Issues

• If you receive a damaged item, contact us immediately at [YGL Email] with your order number and a photo of the item’s condition. We will evaluate the issue and make it right.

5. Lost or Stolen Packages

• If your package is lost or stolen, and you have purchased shipping protection, file a claim through [Shipping Protection Partner]. If you did not purchase shipping protection, contact us, and we will assist you to the best of our ability.

6. Contact Information

• For questions about shipping, contact us at [YGL Email].